Refund & Cancellation Policy

This policy applies to digital film rentals and purchases (buys) on Picture Perfect Productions. Because our products are instant digital deliveries, refund rules differ from physical goods.

1. Nature of the product

When payment succeeds, we grant streaming access almost immediately (see our Digital Delivery Policy). Once access is unlocked, the digital product is considered delivered.

2. When refunds are generally not available

• After a rental or buy has been successfully unlocked and streaming access is available
• After you have started watching the purchased title (playback begun)
• Because you changed your mind after successful digital delivery
• For dissatisfaction with creative content (story, cast, quality of the film itself), except where required by law

3. When we may issue a refund

We may approve a refund or replacement access when:

• Payment was charged but access was never granted due to a verified technical failure on our side
• A duplicate charge occurred for the same film and purchase type
• A film becomes permanently unavailable shortly after purchase for reasons attributable to us, and no reasonable alternative access can be provided
• Required by applicable consumer law

4. Rentals

Rentals are valid for the stated rental window (for example, 72 hours) from purchase or first unlock, as shown at checkout. Unused time after expiry is not refundable. Cancellations mid-rental are not offered once access has been delivered.

5. Buys (permanent platform access)

A buy grants ongoing streaming access on this platform under our Terms. It is not a transferable ownership of copyright and is not refundable after delivery except in the cases in section 3.

6. Failed or pending payments

• If payment fails, no access is granted and no charge should complete.
• If your bank shows a pending authorization that does not clear, wait for it to drop or contact your bank; email us if you were charged without receiving access.

7. How to request a refund or help

1. Email support@pictureperfectproductions.org within 7 days of the charge.
2. Include order/payment reference, film title, purchase type (rent/buy), and a short description of the issue.
3. We typically respond within 2 business days and aim to resolve eligible cases within 7–14 business days, depending on the payment provider.

8. Chargebacks

Please contact us before filing a chargeback so we can help. Unfounded chargebacks may result in suspension of access.

9. Contact

Contact us · support@pictureperfectproductions.org